Refund Policy

Cash Refunds for Property Orders

• A cash refund may be considered if we fail to provide a suitable property match within the agreed order window.
• A 200 BDT service deduction may be retained as a minimum house-search and processing cost before any remaining amount is refunded.
• Valid refund requests are generally processed within 72 hours in sequence, excluding Fridays, Saturdays, and public holidays.
• Refunds are usually not available for complaints submitted more than 24 hours after completion notice, or for personal disputes arising after landlord contact is established.
• NewTolet.Com reserves the final right to cancel an order and determine whether the refund policy applies.

Credit Refunds

Cash is not refunded against purchased credits. However, used credits may be restored to the user account if an unlocked property is confirmed to be refund-eligible after review.

• The property was already rented out before the user could act on it.
• The listed phone number remained unreachable after repeated reasonable attempts.
• The actual property location materially differed from the published location details.
• The refund request was submitted within 72 hours of unlocking the property.

Customer Support

• Email: [email protected]
• Phone: +880 1707346634
• Address: Jugidor, Moulvibazar, Sylhet